How Mr Live Shopping Scores Whatnot Sellers

A seller score should be reproducible. It should not be a popularity contest or a paid endorsement disguised as research.

Eligibility

A seller is not scored until the record contains:

• Profile URL
• Category
• Rating and rating count
• Sold count
• Average shipping time
• Review date
• At least two observed shows or a meaningful order sample
• Disclosure notes
• Pricing notes
• Fulfillment notes
• Conflict disclosure

Proposed score

Total: 100 points

Disclosure score

Review whether the seller states:

• Exact product
• Quantity
• Condition
• Flaws
• Size or measurements
• Authenticity basis
• Included accessories
• Shipping limits
• Break or surprise rules

Fulfillment score

Use:

• Average shipping time
• Packaging observations
• Missing-item reports
• Cancellation pattern
• Defect reports
• Seller response
• Repeat consistency

Category expertise

Category expertise is demonstrated by accurate identification and useful answers, not by confidence.

Price-claim accuracy

Record whether the seller uses:

• Completed sales
• Asking prices
• Retail price
• Graded value for raw items
• Wrong product configuration
• Unsupported appraisal

Support score

Review:

• Response time
• Clarity
• Evidence requested
• Resolution
• Escalation
• Pattern across cases

Freshness

Seller scores should include:

• Last reviewed date
• Number of observations
• Category
• Current confidence level

A score older than 90 days should be marked stale until refreshed.

Paid relationships

A seller may advertise with Mr Live Shopping, but:

• Payment does not raise the score.
• Sponsored placement is labeled.
• Affiliate relationships are disclosed.
• A seller can be removed after new evidence.
• Review data remains separate from sales agreements.

Corrections

Sellers and buyers can submit corrections with evidence.

The page should keep:

• Date
• Claim
• Evidence
• Decision
• Score change
• Reviewer

Publication rule

Do not publish a numerical score until the underlying dataset exists. Publish the methodology first, then add verified records.

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